A few weeks ago we’d arranged via email and telephone with Lukas Schraffl, BMW Motorrad Service Manager at BMW Innsbruck (Unterberger – Denzel GmbH) to bring the bike in for its 20,000km service, and for a pair of new Conti TKC80’s. Since then we’ve been cruising slowly through the alps, enjoying the twisty roads and alpine passes whilst trying to not clock up too many additional km’s on the bike as we’d reached the service interval, or wear out the tyres too much – as decent grip is essential here on the steep and windy roads. Yesterday Karen and I dropped the bike in (a day early so it was ready for Lukas’ team first thing the next day), and we got the chance to meet Lukas, and I finally replaced my much loved but extremely worn-out Dri-Rider Velocity gloves with a pair of ritzy BMW 2-in-1 gloves, courtesy of Karen’s visa card. Karen had actually tried to source some new Velocity gloves for me whilst we were still in Perth but Dri-Rider no longer manufacture them, which is a shame.
This morning we did some packing and sorting, and mid-afternoon we caught the bus into Innsbruck and posted a few more items home, and then headed out to BMW to collect the bike.
Lukas and his team had done an excellent job on the bike, and their attention to detail was fantastic. In addition to the service and new tyres (generously discounted), they had replaced the footpeg rubber on Karen’s left footpeg, picked up on the missing reflector on the front fork (RHS) and gave us some double-sided tape to reattach the reflector (it had been knocked off when the bike was in transit), replaced the missing windscreen circlip with a stronger version (and gave us a bag of spare circlips and another pin), and then they had found time to wash the bike as well !!! A sticker had also been placed over the speedo to warn about the slippery new tyres.
Lukas then assisted us with purchasing a few spares (spark plugs and rear brake pads, at a discount which is always appreciated), and showed me how to access the air-filter so that could be cleaned out with compressed air, as required. To wrap it all up – Lukas had also been kind enough to take some photos of the bike whilst it was being serviced – I’ve added them to the gallery below so you can see it being worked on.
Karen and I were very pleased with the service we received from everyone at BMW Innsbruck, and from Lukas especially, and with a few discounted parts here and there I was pleasantly surprised with the cost. I might use what we saved as a down-payment on a new i8 – the one we saw in the car showroom looked pretty neat 🙂
Now we’re back at our Gasthof Schupfen, sorting out some photos and blogs and our route for tomorrow – Innsbruck Austria to Ljubljana Slovenia, and we can’t wait to get back on the road !!!
